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Wednesday, December 3, 2008

***Update on double coupons***

I was worrying about the whole double coupon thing so I emailed Kmart yesterday to clarify the policy. I wrote:

"I'm just trying to clarify your Double Coupon policy. I'm in Henderson, NV and the sale ad states that K-Mart will double coupons up to and including $2.00. But the management at the store said $2.00 coupons would not be doubled to $4.00 but to $3.99 then retracted and said $2.00 coupons would not be doubled at all. Could you please tell me which policy is correct. From my understandingof the K-Mart sale ad the $2.00 coupons were including in the doubling and should be worth $4.00. Thank you for your help and for having the double coupon event."

This is the email I got back today:

Dear Stacie,
Thank you for contacting Kmart regarding the Kmart Double Coupon Event. We appreciate your interest in this promotion.The current event is 11/30/08-12/06/08 and includes all Kmart stores.Up to and including $2.00 value. Amount of credit from doubling a couponcannot exceed the retail price of the item. Only one coupon can be doubled per item. A limit of up to and including 4 coupons on 4 identical items including varieties may be credited per customer per day. Other coupons for the same item will be redeemed at face value. No cash or in-store purchase credit will be awarded for double coupon amounts above the retail price of an item. Limit 75 total coupons per customer per day. Offer excludes products prohibited by law. Not valid toward previous purchase. In the event of a return, coupon savings may be deducted from refund may not be used in combination with any other offer. Not valid for online purchases. Prices effective only at select stores. Coupons will not be doubled for non-merchandise items, concessions, federal or state regulated items, and prior purchases. Kmart reserves the right to modify or cancel this program at any time.Thank you for taking the time to contact us. We appreciate your business and value you as a Sears Holdings customer. We certainly hope you will continue to make Sears Holdings your choice for quality and value.Sincerely, Brooke G. National Customer RelationsSears Holdings Corporation
Re: Double Coupons (KMM2289768I15977L0KM)
Wednesday, December 3, 2008 12:52 PM
From: "Kmart Help" help@customerservice.kmart.com

Now we have official word from K-Mart! Whew.

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